Terms & Conditions
Services Provided
We provide professional dog walking and related pet care services as described on our website or in our marketing materials. Services include but are not limited to:
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Regular or one-time dog walks
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Feeding and water refresh
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Basic medication administration (if pre-approved)
Scheduling and Cancellations
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Appointments must be scheduled in advance and confirmed by us.
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Cancellations made less than 24 hours in advance may be subject to a cancellation fee of 50% of the service booked.
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We reserve the right to cancel or reschedule services due to extreme weather, emergencies, or illness.
Access and Safety
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The client agrees to provide access to the dog(s) and premises at scheduled times.
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Dogs must be in good health and non-aggressive; we reserve the right to refuse service if safety is a concern.
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All pets must wear proper ID tags and be up to date on vaccinations.
Payments
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Payments are due upon service or on a regular billing schedule as agreed.
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Accepted payment methods: credit cards, debit cards, online checks.
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Late payments may incur a late fee of 10%.
Client Responsibility
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The client must inform us of any behavioral issues, allergies, or special care needs.
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The client is responsible for any damage or injury caused by their pet to people, property, or other animals.
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We are not liable for unlocked doors, malfunctioning security systems, or other access issues unless caused by our negligence.
Emergencies
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In the event of a medical emergency, we will attempt to contact the client immediately.
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If unreachable, we will seek appropriate veterinary care at the client's expense.
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We are not responsible for decisions made in good faith to ensure the health and safety of the pet.
Liability
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We carry proper insurance and take reasonable care in handling pets.
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We are not liable for unforeseen incidents including but not limited to pet illness, escape, injury, or death, unless due to our proven negligence.